Frequently Asked Questions

A safe place to talk, no judgement just support

Our aim is to offer you an initial appointment, within 1-2 weeks, this appointment will be an assessment to establish your needs., waiting times will vary according to pressure on our resources, your own availability and the service you need. If you need help urgently, please contact your GP, contact The Samaritans via phone on 116 123 or visit their..... Read More »
Everyone’s situation is unique so this will depend entirely on your needs.  Some people require in-depth counselling over a long period, sometimes years, whilst others prefer to address a specific problem over a set period of time. We work in an open-ended manner which means you can have as many sessions as you require. We will suggest a number of..... Read More »

When your appointment is confirmed you will be able to amend this online up to 24hours before, in order to cancel 24hrs notice is required

Missed appointments will still need to be paid for unless the required notice has been given.

You are able to contact us regarding a change to your appointment with the details provided, however, counselling work will only be available during your appointed time.

We are integrative counsellors, therefore, we will blend different models of therapy ie. Person-centred, Cognitive Behaviour Therapy to best fit your needs. Integrative counselling, as the name suggests, is a combined approach to psychotherapy that brings together different elements of specific therapies.  Essentially, we are not only concerned with what works, but why it works - tailoring therapy to our..... Read More »
We as counsellors are not there to give you advice, tell you what to do or judge you in any way.  The aim of counselling is to help you come to your own decision(s), only you know how you feel in any given situation. The counsellor might sum up what they understand you have been saying so that they can..... Read More »
Counselling can help with a wide range of concerns including ·       Abuse ·       Addiction ·       Anger ·       Anxiety and stress Bereavement and loss ·       Carer responsibilities ·       Depression ·       Divorce ·       Eating disorders ·       Health issues Major life changes OCD (obsessive compulsive disorder) Phobias and fears Redundancy and work issues Relationship difficulties Sexuality Trauma Violence Worry

We will send you a link to click on prior to your session beginning. You can do this via any smart device that has a camera. You will need a space that is quiet and private that is safe, in which you can openly talk freely and express yourself in absolute confidence.

The content of the session both verbal and written remains absolutely confidential.  For your assurances, no information is shared with any third party, unless this has been discussed with you and agreed upon beforehand.

The counselling is weekly, this gives you a better chance of making progress than if you were to attend less frequently. It is important to attend regularly, especially in the early days, clients tend to get more out of the counselling than those whose attendance irregular. The exception to this is long term clients who may gradually attend fortnightly sessions..... Read More »

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For emergencies call Samaritans on 116 123 or visit your nearest hospital

07773 020818

Cardiff, Wales UK